social media

Are you geared up for customer care on social media?

Jane Buswell on Wed 6 Dec

I was recently sent a very detailed infographic by which talked about the role that social media now plays in terms of customer support. It made for interesting reading...

What are the KPI's of social media marketing?

Jane Buswell on Tue 23 Feb

The key performance indicators of successful social media are generally recognised as being:-

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